Money

How to get money in and out of your Wealthup account and your bank.

Yes. One of the benefits of having an account, especially a taxable investment account, is that it’s a liquid asset. If you need to access your money, you can initiate a withdrawal at any time by selecting Banking>Withdraw Money. Transactions will settle two business days after the trades occur. Once trades settle, we’ll automatically send the money to your specified account. It can take a few days for the funds to reach your bank account after your trades settle.

Once your shares are sold, the SEC requires us to hold the money for 2 business days. Once your money has been released from the hold, it should show in your Cash Balance.

There is a hold on cash deposits to your Wealthup account. Though the amount of time can vary, it can take up to five business days depending on your portfolio balance. This is done to protect all user from fraud. Once your money has been released from the hold, it should show in your Withdrawable Cash.

When you sell an investment, the SEC requires a two business day hold on the money from the sale. On the third business day, your money will be added to your Cash Balance. Once you see it there, you can withdraw it. Please note: Business days are Monday through Friday, and do not include weekends and federal holidays.

1. Navigate to Banking in the app by tapping the cash icon 2. Find the Add New Account and tap it 3. Select Connect a different bank account. If this is not an option, please reach out to our customer support team at 1 (888) 888-8888 or support@wealthup.io In some cases, you’ll need to provide documentation in order to change your external bank account within 60 days. Please remember, we do this to protect you and us from fraud. Please note: When linking an external bank account, it must be a checking account. At this time, Wealthup does not support savings accounts, third-party, or business accounts (even if your name is listed on the account). We also do not support linking prepaid cards, debit cards, or credit cards.

Selling investments is easy and you can do it right from the app. Please enter the amount you wish to transfer out, we will place the trade to make cash available and transfer it for you once the trade settles. Please note that there’s a mandatory 2-business-day holding period after the sale before your funds will be available to use. To sell investments in the app: • From the Home screen, tap Banking on the navigation bar. • Enter the amount you’d like to transfer out. • then press Transfer. • You will see the confirmation of the amount being transferred • You’re all set! After the holding period of 2 business days is over, you’ll be able to use your funds. Keep in mind that a business day is Monday through Friday, excluding weekends and US market holidays. Still have questions? We’ve got answers! Reach out to Support: support@wealthup.io

When you transfer money from your external bank account to your Wealthup account, you’ll see the amount in your personal portfolio activity almost instantly.* However, it can take up to three business days for the money to actually move out of your external bank account—it depends on how quickly your bank processes ACH transfers. Before the transfer from your external bank account to your Wealthup account is complete, it will show as “Pending” in the portfolio activity section of your investment account.

There are two reasons why you may need to confirm your external bank account connection: 1. You’ve changed your login information with your bank. When you update your login credentials (like resetting your password), our connection with your bank needs to be updated as well. You’ll need to re-establish that connection. To do that, go to your User Profile, tap Manage your External bank account, and log in to your bank account with your new username and/or password. 2. Security settings on your bank account have been updated. When either you or your bank update your account security settings, it requires our connection with your bank to be updated as well. Examples of this are routine multi-factor authentication checks or a change in your bank’s security system. To re-establish the connection, you may need to answer some security questions. To do that, go to your User Profile, select Manage your External bank account, and complete any necessary actions. In this case, you may also need to change the security settings in your online banking app or website to prevent this from happening in the future.

Yes, the interest on your cash balance is 0.10%.

Yes. DriveWealth is a Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at https://www.sipc.org/.

You can cancel your Wealthup subscription through the app. You’ll need to be logged in to cancel your subscription. Please make sure your external bank account is linked before you complete the steps below. To cancel your subscription on the web: 1. Select Profile on the bottom right of the screen 2. Select Settings on the top of the screen 3. Select DEACTIVATE ACCOUNT to the bottom of the page Canceling your subscription can take up to 10 business days to complete. Business days are Monday to Friday. Weekends and federal holidays are not business days. Read more about Two-Factor Authentication (2FA) *2FA is currently enabled for all Wealthup users

Any investments you own will be sold. Any money in your cash balance will be transferred to your linked bank account once your account is closed. *2FA is enabled for all Wealthup users.

If you are trying to close your Wealthup Retirement account, click here for more information. Looking to withdraw funds but do not wish to close your account? Please see here for instructions on how to do so.

Even after your Wealthup account is closed, we will notify you by email if you receive a tax document. This email will include a link to access your tax documents on the website.

Log in to Wealthup with the same email address and password that you used when your Wealthup account was open, and you will be able to download your tax documents. If you are unable to log in or have forgotten your password, you may need to reset password Uninvested money in your Wealthup account (AKA your Available Cash Balance) is automatically transferred to the Sweep Program. It will earn interest based on the amount and duration of deposits and applicable interest rates. Deposits to the Sweep Program are covered by FDIC insurance up to the $250,000 limit per customer at each FDIC-insured bank that participates in the Sweep Program. Please ensure that you read the terms and conditions of the Sweep Program carefully. As with all investments, you should consider carefully if the Sweep Program meets your investment objectives.